Privacy Policy

This Privacy Policy explains what information Wuwei ("we", "us") collects, how we use it, and your choices. It applies to the Wuwei desktop application and website.

1. Information we collect

• Account data: email address and authentication details when you sign up.
• Usage data: feature usage, credit balance and transactions, a device identifier, and basic logs used to run and secure the Service.
• Payment data: purchases are processed by Paddle. We do not store your full card details; Paddle handles payment information.
• Content you provide: prompts and files you choose to process. These are sent to the model provider you select in order to generate responses.

2. How we use information

• to provide, maintain, and improve the Service;
• to process payments, credits, and subscriptions;
• to prevent abuse and secure the Service;
• to respond to your support requests.

3. Third parties

We share data with service providers only as needed to run the Service, including:

• Paddle — payment processing (Merchant of Record).
• Model providers you select (e.g. the AI provider used for a request) — to process your prompts.
• Infrastructure providers — hosting, database, and storage.

We do not sell your personal information.

4. Data retention

We retain account and transaction data for as long as your account is active or as needed to comply with legal obligations, resolve disputes, and enforce agreements.

5. Security

We use reasonable technical and organizational measures to protect your data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

6. Your choices

You may access, update, or request deletion of your account data by contacting us. You can stop using the Service at any time.

7. Changes

We may update this Policy from time to time; material changes will be reflected here.

8. Contact

Privacy questions? Reach us at support@wuweiai.ioor via the in-app support ("Leave a message").