Refund Policy

We want you to be satisfied with Wuwei. This Refund Policy explains when and how you can request a refund. Payments are processed by Paddle.com, our Merchant of Record, and refunds are issued through Paddle.

1. Subscriptions

You can cancel your subscription at any time; you will keep access until the end of the current billing period, and it will not renew afterward. If you were charged in error or experienced a problem that prevented you from using the Service, contact us within 14 days of the charge and we will review your request for a refund.

2. Credit packs (one-time purchases)

One-time credit packs are refundable within 14 days of purchase provided the credits are unused. Once credits have been consumed, the used portion is non-refundable.

3. How to request a refund

Email support@wuweiai.io(or use the in-app support, "Leave a message") with your account email and the order/transaction details. You may also see refund options in the receipt email sent by Paddle. Approved refunds are returned to your original payment method; processing time depends on your bank/card issuer (typically a few business days).

4. Exceptions

We may decline refunds for requests outside the windows above, for clear abuse of the refund process, or where required otherwise by law.

5. Contact

Questions about refunds? Reach us at support@wuweiai.io.